Terms of service
General terms and conditions
KOLIBRI SOCKS, SASU company with a capital of 3,000 euros, having its registered office at 4 Square Alice 75014 Paris, registered in the Paris Trade and Companies Register, under number SIREN 851 598 656, offers online sales of men's socks , women, children and babies, and tights for women, girls and babies on the internet via the website www.kolibrisocks.fr
KOLIBRI SOCKS undertakes never to give or sell data to a third party.
To help you navigate the site www.kolibrisocks.fr you will find a wealth of information concerning orders, payments, deliveries, to help you throughout your visit. Clicking on "Connect" allows you to follow the status of your orders at all times. You can also modify your personal information (delivery address for example), change your password or even view your past orders.
To contact us, you can reach us: By e-mail by clicking on "Contact" or by sending us a message to : firstname.lastname@example.org
These general terms and conditions are concluded between, on the one hand the Company KOLIBRI SOCKS, 4 Square Alice 75014 Paris, hereinafter referred to as "the seller" and on the other hand, any natural or legal person consulting or wishing to carry out a purchase via the website www.kolibrisocks.fr hereinafter referred to as "the buyer". The updated version of the general terms and conditions is constantly accessible online by the customer. To do this, simply click on "general terms and conditions" where the said conditions are referenced in their full version.
These conditions of sale aim to define the contractual relationship between KOLIBRI SOCKS and the buyer and the conditions applicable to any purchase made through the KOLIBRI SOCKS merchant site (www.kolibrisocks.fr). The following general terms and conditions have been established to inform potential consumers of the terms and conditions under which the purchases, sales and delivery of all products offered by the company on its websites take place.
These general terms and conditions also determine the rights and obligations that sellers and consumers must respect so that transactions take place under the best possible conditions. Any order placed on the website www.kolibrisocks.fr therefore implies that the buyer acknowledges having read the general terms and conditions and that he has accepted them. These conditions of sale will prevail over all other general or special conditions not expressly approved by the seller. The seller reserves the right to be able to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of electronic validation of the order by the buyer, on the date of receipt by KOLIBRI SOCKS of the order printed from the site and any supporting documents. Placing an order on the site www.kolibrisocks.com implies prior and unreserved acceptance of these general conditions by the customer. In particular, the customer noted that the acceptance of these general conditions of sale does not require a handwritten signature on the part of the customer or the company KOLIBRI SOCKS. The general conditions of sale can be printed by the customer and consulted on the site.
1. Characteristics of the goods and services offered :
The products and services offered are those listed in the catalog published on the seller's website. Each product is accompanied by a description and/or non-contractual photographs.
The photographs and descriptions of the products in the catalog are as accurate as possible but cannot ensure a perfect similarity with the product offered, in particular with regard to the colors. As a result, KOLIBRI SOCKS cannot be held responsible for any error or omission in any of the texts, photographs or graphics relating to the product or for any modification of the characteristics of the product by the supplier.
2. Prices :
All prices are indicated in euros including all taxes (all taxes included), that is to say excluding shipping costs (see paragraph on delivery).
This VAT is applicable on the day of the order; any change in the applicable statutory VAT rate will automatically be reflected in the price of the items as soon as it comes into force. The KOLIBRI SOCKS Company reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices indicated at the time of validation of your order. The prices indicated include the order processing costs. They do not include transport and delivery costs except promotion or exceptional discount offering free shipping under a special condition stipulated in full on the site. The amount of these costs varies according to the delivery option chosen when ordering; the different options being detailed in paragraph 5.3 below.
In the event of an order shipped outside the European Union, you are the importer of the product(s) concerned, the price will be calculated excluding taxes automatically on the invoice. Customs duties and/or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of the KOLIBRI SOCKS Company. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and/or bodies in your country. We strongly recommend that you find out about these aspects of the legislation from your local authorities. All orders regardless of their origin are payable in euros.
The products remain the property of the Company KOLIBRI SOCKS until full receipt of the price. This price is payable in full and in a single payment.
The KOLIBRI SOCKS Company is not primarily intended to sell to professionals. Any particular request from a professional, works council or other organizations may be processed as soon as a first electronic or telephone contact takes place.
The KOLIBRI SOCKS Company reserves the right not to ship an order that may be the subject of fraud or suspicion of any fraud, both for a private individual and for a professional.
The KOLIBRI SOCKS Company cannot be held responsible for any attempted fraud on a third party but undertakes to provide the competent authorities with any information it may hold to resolve these questions. The reduction percentages granted by the Company KOLIBRI SOCKS apply to the prices displayed. The prices displayed are the selling prices of each product.
The crossed out prices are the maximum prices reached and applied to the products since the opening of the store. The KOLIBRI SOCKS Company reserves the right to change the price of its products as well as its promotional offers at any time. The only applicable price for the customer is and will remain the one authentic on his own invoice. For any question relating to the price of our products, we invite you to contact us by email at email@example.com
3. Orders :
The buyer acknowledges having the legal capacity to place an order and being over 18 years of age or having written parental authorization allowing him to order on the site. The buyer, who wishes to buy a product, must : - Complete the identification form on which he will indicate all the requested contact details. - Complete the online order form giving all the references of the products or services chosen. To do this, he selects the desired products and the desired delivery method on the site. - Validate your order after checking it. - Make the payment under the conditions provided for in paragraph 6 below and in particular provide the seller with any supporting document that may have to accompany the payment. - Confirm their order and payment. The electronic confirmation of the order entails, for the buyer, acceptance of these conditions of sale, the recognition of having full knowledge of them and the waiver of his own conditions of purchase or other conditions. Its commitment is then considered to be firm and final. All the data provided and the recorded confirmation will constitute proof of the transaction. The confirmation will be equivalent to signature and acceptance by the buyer of the operations carried out. The seller will communicate by email confirmation of the recorded order. If the payment is made by Paypal, the seller will be engaged as soon as the Paypal payment platform has authorized the payment. The payment authorization date is the date the order is taken into account. In the event that the Paypal payment platform does not authorize the payment, the latter will cancel itself and the seller's commitments will not exist.
The customer can follow his order on the site by clicking on "Connect". The purpose of automated data processing is to define a level of analysis of a transaction and to fight against credit card fraud. In accordance with the Data Protection Act of January 6, 1978 you have, at any time, the right to access, rectify, and oppose all of your personal data by writing, by mail and providing proof of your identity, at Kolibri Socks - Service Informatique et Libertés - 4 Square Alice 75014 Paris.
4. Terms of payment :
Payment for the products and any shipping costs associated with the order are payable in full upon ordering to validate its acceptance by the customer. Payment is expressed in euros only and inclusive of all taxes (TTC). The purchaser will be sent a digital invoice showing in a particular way the VAT payable. For orders outside France, the prices displayed are offered without French VAT, you will have to pay the VAT relating to your country of your own accord if it is not automatically requested by the customs services of your country.
KOLIBRI SOCKS cannot be held responsible for the non-payment of this tax or any tax relating to a shipment outside France between its customers and the customs services of their countries.
The customer can make his payments : By Paypal from abroad By bank card The data recorded by the payment system of the bank of the Company KOLIBRI SOCKS constitute the sole and unique proof of the financial transactions carried out by the means of payment used. The customer's account can be debited up to four days after completing the bank transaction on your system. KOLIBRI SOCKS cannot be held responsible in the event of a bank debit exceeding this four-day period. The payment of an order can return at any time in unpaid up to the 120 days from the date of the placing of order. As a result, the KOLIBRI SOCKS Company reserves the right, at its sole discretion, not to ship a package for which the payment, the IP address or the delivery address could appear doubtful or dangerous for its own account or that of a third person. The KOLIBRI SOCKS Company will then have no indemnity or any compensation of any kind to pay since the safety of its own customers, suppliers and service providers is at stake. For any specific request on these subjects, you can reach us at the following address: firstname.lastname@example.org
5. Delivery :
Deliveries are made to the address indicated in the order form, which can only be in the geographical area designated below, except with the agreement of the seller. In the event of such an agreement, the seller cannot be held responsible if the delivered product does not comply with the legislation in force in the country where the order is delivered.
5.1 Delivery locations :
The online sale of the products and services presented on the site is available in France, in Europe and in certain other territories of the world.
5.2 Delivery times and availability :
The delivery times indicated on the site are indicative for products in stock. They are expressed from the receipt of payment. The offers offered on the site are only valid while stocks last. If for any reason the seller was unable to deliver the order to the buyer, the seller would contact the customer and offer him the option of changing, modifying or canceling his order. As the production of KOLIBRI SOCKS socks is limited, a shortage of stock may occur. In all cases, if the delivery time should be greater than one month from the date the order is taken into account, the order may be amended or the sales contract may be terminated and the buyer reimbursed. In the event that the order contains both available products and products which are not in stock, the seller will deliver the products as and when they become available without any additional delivery costs than those appearing on the order.
5.3 Delivery options :
When preparing their order, the customer benefits from the Colissimo or La Poste delivery option: the order is most often delivered within 2 to 4 working days from the time it has been shipped for mainland France.
5.4 Delivery rate :
The delivery price of the products depends on the weight and the amount of the order. The delivery price is automatically displayed on the site when the customer places his order and before it is validated by him.
5.5 Transport :
The risks are the responsibility of the purchaser from the time the products have left the premises of the seller or his carrier as well as when the customer returns his product to the seller. The seller ensures that the products are suitably protected for transport. If, despite this, the products of the order were damaged during transport, the buyer can either refuse delivery of the damaged products or make handwritten, dated and signed reservations on the transport slip or at the post office depending on the mode. transport used. He must also contact KOLIBRI SOCKS by message to email@example.com, within 24 hours, indicating the product concerned and the reason for the return request. After verification, the seller will communicate to the buyer a return number and the procedure to be followed by email. The product must be returned by the customer in its original packaging, intact and sealed. A photocopy of the invoice must be attached to the product and the return number marked on the transport packaging. The seller will deliver the replacement product at his expense within the limits of available stocks after return of the damaged product.
The cost of returning the damaged product will be reimbursed to the customer upon proof of payment. The seller will not accept returned products if a return number has not been provided to the buyer.
In the event of a delivery problem linked to an incorrect address, KOLIBRI SOCKS declines all responsibility and cannot take charge of a new shipment at its expense.
5.6 Product missing from delivery or delivery not in accordance with the order :
If the customer notices that a product is missing during delivery, the customer must contact the seller within 48 working hours of delivery with his order number. The seller will then deliver the missing product as soon as possible without additional shipping costs or will exchange the product if the delivery does not comply with the order. To proceed with the exchange, the customer must contact the seller: - either, for missing products, by message to firstname.lastname@example.org with his order number - or, for products delivered not in accordance with the order, by message to email@example.com with its order number. The customer can then request a return number indicating the product they wish to return and the reason for the return. After verification, the seller will communicate by e-mail a return number to the customer and the procedure to be followed.
The product must be returned by the customer in its original packaging intact and sealed. A photocopy of the invoice must be attached to the product and the return number marked on the transport packaging.
The cost of returning this item will be reimbursed on proof and the product that was not delivered in accordance with the order will be delivered without additional shipping costs to the customer.
6. Withdrawal :
Buyers, non-professional natural persons, benefit from a withdrawal period of fourteen days from the delivery of their order to return the product to the seller for exchange within the limit of available stocks or reimbursement without penalty, with the exception of return fees. In accordance with the provisions of article L.121-21 of the Consumer Code, the buyer may request within 14 days the refund of the product or its exchange for another product for an amount at least equal to or greater than the previous one ( excluding delivery costs or ancillary services). For this, the customer must contact KOLIBRI SOCKS to request the return of the item as follows:
- If he wishes an exchange : by message to firstname.lastname@example.org indicating the order number, the new article will be delivered as soon as KOLIBRI SOCKS receives the article initially ordered. The new article will be returned at the buyer's expense and upon payment of any additional price for the payment of the new article as well as its delivery costs.
- If he wishes to return the item : by message to email@example.com with his order number. The buyer can then request a return number indicating the product they wish to return and the reason for the return. After verification, the seller will communicate a return number and the procedure to be followed by email. The product must be returned by the customer at his expense and risk in its original packaging intact and sealed. A photocopy of the invoice must be attached to the product and the return number marked on the transport packaging. The refund will be made excluding delivery costs and other services within 14 days of the return of the product by credit note valid for 1 year on the seller's site or in cash at the express request of the customer. Only a return under these conditions may give rise to a refund or exchange by the seller.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply in particular to:
The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
7. Guarantee :
The products of www.kolibrisocks.fr (KOLIBRI SOCKS) are not guaranteed.
8. Returns :
Returns (out of guarantee) are only accepted by the seller in the cases considered in paragraphs: 5.5 (Transport), 5.6 (Product missing on delivery or delivery not in accordance with the order), 6 (Withdrawal), and when they are carried out within 14 days of their delivery, following the procedure described in the paragraphs above mentioned. Returns are made at the risk of the purchaser.
9. Responsibility :
If for any reason, one of these general conditions should be declared inapplicable, this inapplicability will not affect the application of the other provisions of the general conditions; the one deemed inapplicable then being replaced by the closest possible provision. The seller, in the online sales process, is only bound by an obligation of means; it cannot be held liable for damage resulting from use of the Internet such as loss of data, intrusion, virus, interruption of service, or other unintentional problems. The seller's liability is limited to the amount of the purchase made by the buyer. The seller cannot be held responsible for any shortage of stock or late delivery from its suppliers. Under no circumstances can KOLIBRI SOCKS be held liable for any damage whatsoever, direct or indirect, caused to the user or to a third party, resulting in particular from a malfunction, a failure, a loss of profit, a loss of data, loss of profits, loss of operations, loss of software, deterioration or loss of equipment by the user or a third party. The seller does not cover compensation for direct and indirect, material or immaterial damage that could result from the damage described above exhaustively. The seller also does not bear the costs of recovery, reproduction or repair of such loss or damage. The seller cannot be held responsible for any input errors by the customer when ordering and resulting in errors or delays in delivery.
10. Retention of title clause :
The goods remain the property of KOLIBRI SOCKS until full payment of their price.
11. Force majeure :
In the event of force majeure as defined by the case law of French courts, making it impossible for one or other of the parties to perform its obligations, the respective obligations of the parties will first of all be suspended for the duration of the its existence, to the exclusion of the obligations stipulated in article 12 “Intellectual Property”. If this suspension should last more than 30 days, the contract may be terminated automatically on the initiative of one or the other of the parties pending a letter sent by registered mail with acknowledgment of receipt. KOLIBRI SOCKS and the co-contractor, will then no longer be required to comply with their obligations with the exception of those resulting from article 14 "Intellectual property" without excluding compensation for any reason whatsoever, either due from or from " other. Each party cannot be held responsible for any breach of its obligations resulting from a case of force majeure or fortuitous event within the meaning of article 1148 of the Civil Code and the case law of the court of cassation. The parties already recognize as force majeure or fortuitous events, cases of total or partial strikes outside the service provider, the ban on exporting, the modification of the regulations applicable to the provision of the service, the blocking of means of transport, fire, lightning and flood".
12. Intellectual property :
All elements of the www.kolibrisocks.fr site are and remain the intellectual and exclusive property of KOLIBRI SOCKS. No one is authorized to reproduce, use, redistribute, or use for any purpose whatsoever, even partially, elements of the www.kolibrisocks.fr site, whether software, visual or sound. Any single link or hyperlink is strictly prohibited without the express written consent of KOLIBRI SOCKS. KOLIBRI SOCKS cannot be held responsible in the event that the content of the sites is presented as a reference proposed with hypertext links does not comply with the legal and regulatory provisions in force.
13. Archiving - Proof :
The computerized registers, kept under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders, order confirmations and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with Article 1348 of the Civil Code. The seller's computerized registers will be provided by the parties as proof of communications, orders, payments and transactions between the parties.
14. Dispute resolution :
These conditions of online sale are subject to French law and more particularly to the regulation of distance selling (Articles L. 121-16 to L. 121-20 of the Consumer Code), of Directive 97/7 CE of May 20, 1997 relating to the protection of consumers in distance selling, and to the law of August 1, 2000. For the solution of all disputes concerning the sales contract, the parties have the option of relying on it. , by mutual agreement to arbitration. Any dispute not settled amicably or by arbitration will be decided by the court and does not depend on the registered office of the company according to the general conditions of sale and according to the laws in force in this place. In the event of a dispute, the purchaser of the company KOLIBRI SOCKS. Jurisdiction is attributed to the competent courts not depending on the registered office of the company, notwithstanding the plurality of defendants or call in guarantee.
15. For any information :
You can send an email, firstname.lastname@example.org
16. Social networks and internet presence :
The company KOLIBRI SOCKS is present on certain social networks such as Facebook, Pinterest, Instagram, Youtube in order to increase its notoriety with its customers and prospects as well as to publicize the news of the company.
However, the company sticks to strict neutrality on political or societal matters. The company will not answer any questions or questions on these subjects.