To help you navigate on the site www.kolibrisocks.fr you will find multiple information concerning orders, payments, deliveries, to help you throughout your visit. Clicking on “Connect” allows you to follow your orders at all times. You can also modify your personal information (delivery address for example), change your password or even see your orders placed.
To contact us, you can reach us: By email by clicking on "Contact" or by sending us a message to: email@example.com
These general conditions of sale are concluded between, on the one hand the KOLIBRI SOCKS Company, 4 Square Alice 75014 Paris, hereinafter called "the seller" and on the other hand, any natural or legal person consulting or wishing to carry out a purchase via the website www.kolibrisocks.fr hereinafter referred to as "the buyer". The updated version of the General Conditions of Sale is constantly accessible online by the customer. To do this, click on "general conditions of sale" where these Conditions are referenced in their full version.
These conditions of sale aim to define the contractual relations between KOLIBRI SOCKS and the buyer and the conditions applicable to any purchase made through the merchant site of KOLIBRI SOCKS (www.kolibrisocks.fr). The following general conditions of sale have been established to inform potential consumers about the conditions and terms under which purchases, sales and delivery of all products offered by the company on its websites take place.
These General Conditions of Sale also determine the rights and obligations that sellers and consumers must respect so that transactions take place under the best possible conditions. Any order placed on the website www.kolibrisocks.fr therefore implies that the buyer acknowledges having read the General Conditions of Sale and that he has accepted them. These conditions of sale will prevail over any other general or specific conditions not expressly approved by the seller. The seller reserves the right to be able to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the electronic validation of the order by the buyer, on the date of receipt by KOLIBRI SOCKS of the order printed from the site and any supporting documents. Placing an order on the site www.kolibrisocks.fr implies prior and unreserved acceptance of these general conditions by the customer. In particular, the client noted that acceptance of these general conditions of sale does not require a handwritten signature on the part of the client or of KOLIBRI SOCKS. The general conditions of sale can be printed by the customer and viewed on the site.
1. Characteristics of the goods and services offered :
The products and services offered are those listed in the catalog published on the seller's website. Each product is accompanied by a description and / or non-contractual photographs.
The photographs and descriptions of the products in the catalog are as faithful as possible but cannot ensure perfect similarity with the product offered, in particular with regard to colors. As a result, KOLIBRI SOCKS cannot be held liable in the event of an error or omission in any of the texts, photographs or graphics relating to the product or in the event of modification of the characteristics of the product by the supplier.
2. Prices :
The prices of our products are indicated in euros including VAT (All Taxes Included), that is to say VAT + other possible taxes excluding participation in the shipping and delivery costs of your order.
This VAT is applicable on the day of the order; any change in the rate may be reflected in the price of products or services. The KOLIBRI SOCKS Company reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of the validation of your order. The prices indicated include the order processing costs. They do not include transport and delivery costs except promotion or exceptional discount offering free shipping costs on mainland France under a specific condition stipulated in full on the site. The amount of these costs varies depending on the delivery option (with signature or without signature) chosen when ordering; the different options are detailed in paragraph 7.4 below.
When ordering to a country other than mainland France, you are the importer of the product (s) concerned. For all products shipped outside of mainland France and the overseas territories, the price will be calculated automatically excluding tax on the invoice. Customs duties and / or other local taxes or import duties or state taxes may be payable. These rights and sums do not fall within the remit of the Company KOLIBRI SOCKS. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and / or bodies in your country. We strongly advise you to find out about these aspects of the legislation from your local authorities. All orders regardless of their origin are payable in euros.
The products remain the property of KOLIBRI SOCKS until full payment of the price.
The KOLIBRI SOCKS Company is not primarily intended to sell to professionals. Any specific request from a professional, works council or other organizations may be processed as soon as a first electronic or telephone contact takes place.
The KOLIBRI SOCKS Company reserves the right not to dispatch an order which may be subject to fraud or suspected fraud of any kind for both an individual and a professional.
KOLIBRI SOCKS cannot be held responsible for any attempt to defraud a third party, but undertakes to provide the competent authorities with any information it may have to resolve these questions. The reduction percentages granted by KOLIBRI SOCKS apply to the rates displayed. The prices displayed are the selling prices of each product.
The crossed out prices are the maximum prices reached and applied to the products since the opening of the shop. The KOLIBRI SOCKS Company reserves the right to change the price of its products and its promotional offers at any time. The only price applicable to the customer is and will remain the one authentic on his own invoice. For any question relating to the price of our products, we invite you to contact us by email at firstname.lastname@example.org
3. Orders :
The buyer acknowledges having the legal capacity to place an order and being over 18 years of age or having written parental authorization allowing him to order on the site. The buyer, who wishes to buy a product must: - Fill in the identification form on which he will indicate all the contact details requested. - Complete the online order form giving all the references of the products or services chosen. For this, he selects on the site the desired products and the desired delivery method. - Confirm your order after checking it. - Make the payment under the conditions set out in paragraph 6 below and in particular provide the seller with any supporting document that may have to accompany the payment. - Confirm your order and payment. The electronic confirmation of the order entails, for the buyer, acceptance of these conditions of sale, the recognition of having perfect knowledge of it and the renunciation of availing himself of his own conditions of purchase or other conditions. His commitment is then considered to be firm and final. All the data provided and the confirmation recorded will constitute proof of the transaction. The confirmation will be worth signature and acceptance by the buyer of the operations carried out. The seller will send confirmation of the recorded order by email. If the payment is made by Paypal, the seller will be engaged as soon as the Paypal payment platform has authorized the payment. The payment authorization date is the date the order is taken into account. In the event that the Paypal payment platform does not authorize the payment, the latter would cancel itself and the seller's commitments would prove to be non-existent.
The customer can follow his order on the site by clicking on "Connect". The purpose of automated data processing is to define a level of analysis of a transaction and to combat credit card fraud. In accordance with the Data Protection Act of January 6, 1978 you have, at any time, a right of access, rectification, and opposition to all of your personal data by writing, by mail and justifying your identity, at Kolibri Socks - IT and Liberties Service - 4 Square Alice 75014 Paris.
4. Payment terms :
Payment for products and any shipping costs related to the order are due in full at the time of order to confirm its acceptance by the customer. Payment is expressed in euros only and All Taxes Included (TTC). A digital invoice will be sent to the buyer, highlighting in particular the VAT to be paid. For orders outside France, the prices displayed are offered without French VAT, you will have to pay the VAT relating to your country of your own volition if it is not automatically requested by the customs services of your country.
The KOLIBRI SOCKS Company cannot be held responsible for the non-payment of this tax or any tax relating to a shipment outside France between its customers and the customs services of their countries.
The customer can make his payments: By Paypal from abroad By bank card The data recorded by the payment system of the bank of the Company KOLIBRI SOCKS constitute the one and only proof of the financial transactions carried out by the means of payment used. The customer's account can be debited up to four days after completing the banking transaction on your system. KOLIBRI SOCKS cannot be held responsible in the event of a bank debit greater than this four-day period. Payment for an order can come back at any time in arrears up to 120 days from the date of ordering. Therefore, the Company KOLIBRI SOCKS reserves the right, in its sole discretion, not to send a parcel whose payment, IP address or delivery address could appear to him doubtful or dangerous for his own account or that from a third person. KOLIBRI SOCKS will then have no indemnity or compensation of any kind to pay since it is the security of its own customers, suppliers and service providers. For any specific request on these subjects, you can reach us at the following address: email@example.com
5. Deliveries :
Deliveries are made to the address indicated in the order form which can only be in the designated geographical area below, unless the seller agrees. In the event of such an agreement, the seller cannot be held responsible if the product delivered does not comply with the legislation in force in the country where the order is delivered.
5.1 Delivery locations:
The online sale of products and services presented on the site is available in mainland France.
5.2 Delivery times and availability :
The delivery times indicated on the site are given as an indication for products in stock. They are expressed from the receipt of payment. The offers offered on the site are only valid while stocks last. If for any reason the seller was unable to deliver the order to the buyer, the seller would contact the customer and offer him the opportunity to change, modify or cancel his order. The production of KOLIBRI SOCKS socks being limited, a stock shortage may occur. In all cases, if the delivery time should be greater than one month from the date of taking into account the order, the order may be modified or the sales contract may be terminated and the buyer reimbursed. In the case where the order contains both available products and products which are not in stock, the seller will deliver the products as they become available without any additional delivery costs than those appearing on the order.
5.3 Delivery options :
When preparing his order, the customer benefits from the Colissimo delivery option with or without signature: the order is most often delivered within 2 to 4 working days from the time it was shipped to mainland France.
5.4 Price of deliveries :
The product delivery price depends on the weight and amount of the order. The delivery price is automatically displayed on the site when the customer places his order and before it is validated by him.
5.5 Transport :
The risks are the responsibility of the purchaser from the moment when the products have left the premises of the seller or his carrier as well as when the customer returns his product to the seller. The seller ensures that the products are adequately protected for transport. If, despite this, products in the order were damaged during transport, the buyer can either refuse delivery of the damaged products or make handwritten, dated and signed reservations on the transport voucher or by post depending on the mode of transport used. He must also contact KOLIBRI SOCKS by message to firstname.lastname@example.org, as soon as possible, indicating the product concerned and the reason for the return request. After verification, the seller will communicate to the buyer a return number and the procedure to be followed by email. The product must be returned by the customer in its original packaging, intact and sealed. The return number must be marked on the transport packaging. The seller will deliver the replacement product at his expense within the limits of available stocks after return of the damaged product.
The costs of returning the damaged product will be reimbursed to the customer on proof of payment. The seller will not accept returned products if a return number has not been communicated to the buyer.
In the event of a delivery problem linked to an incorrect address, KOLIBRI SOCKS declines all responsibility and cannot take charge of a new shipment.
5.6 Product missing on delivery or delivery not in accordance with the order :
If the customer finds that a product is missing during delivery, the customer must contact the seller as soon as possible with his order number. The seller will then deliver the missing product as quickly as possible without additional shipping costs or will exchange the product if the delivery is not in accordance with the order. To proceed with the exchange, the customer must contact the seller by message to email@example.com with their order number. The customer can then request a return number indicating the product he wishes to return and the reason for the return. After verification, the seller will communicate by email a return number to the customer and the procedure to follow.
The product must be returned by the customer in its original packaging, intact and sealed. The return number must be marked on the transport packaging.
The costs of returning this item will be refunded on proof and the product which had not been delivered in accordance with the order will be delivered without additional shipping costs to the customer.
6. Withdrawal :
Buyers, non-professional individuals, benefit from a withdrawal period of fourteen days from the delivery of their order to return the product to the seller for exchange within the limits of available stocks or refund without penalty, except for return fees. In accordance with the provisions of article L.121-21 of the Consumer Code, thebuyer may request within 14 days the refund of the product or its exchange for another product of an amount at least equal to or greater than the previous one (excluding delivery costs or ancillary services). For this, the customer must contact KOLIBRI SOCKS to request a return of the article as follows :
- If he wishes an exchange: by message to firstname.lastname@example.org indicating the order number, the new article will be delivered upon receipt by KOLIBRI SOCKS of the article originally ordered. The new article will be returned at the buyer's expense and upon payment of the possible additional price for the payment of the new article as well as its delivery costs.
- If he wishes to return the article: by message to email@example.com with his order number. The buyer can then request a return number indicating the product he wishes to return and the reason for the return. After verification, the seller will send him a return number and the procedure to follow by email. The product must be returned by the customer at his expense and risk in its original packaging, intact and sealed. The return number must be marked on the transport packaging. The refund will be made excluding delivery costs and other services within 14 days of the return of the product by having valid for 1 year on the seller's site or in cash at the express request of the customer. Only a return under these conditions may give rise to reimbursement or exchange by the seller.
The Product (s) must be returned by the Purchaser to Kolibri Socks no later than fourteen (14) days following the communication by the Purchaser of its decision to withdraw, in its (their) packaging and its (their) original packaging (which may have been opened), unworn (s), unwashed at the following address: Kolibri Socks, 4 Square Alice, 75014 PARIS. The Product (s) thus returned must be accompanied by the delivery slip received in the package or the invoice received by e-mail when the package is shipped.
7. Returns :
Returns (excluding warranty) are accepted by the seller only in the cases considered in the paragraphs: Transport, Product missing on delivery or delivery not in accordance with the order, Withdrawal, and when they are made within 14 days of their delivery by respecting the procedure described inside the paragraphs above mentioned. Returns are made at the risk of the buyer.
8. Liability :
If for any reason one of these general conditions should be declared inapplicable, this inapplicability would not affect the application of the other provisions general conditions; that deemed inapplicable then being replaced by the closest possible provision. The seller, in the online sales process, is only bound by an obligation of means; its responsibility could not be engaged for a damage resulting from the use of the Internet network such as loss of data, intrusion, virus, breakdown of the service, or other involuntary problems. The seller's responsibility is limited to the amount of the purchase made by the buyer. The seller cannot be held responsible in the event of out of stock or late delivery from its suppliers. In no circumstance, KOLIBRI SOCKS can not be held responsible for any damage whatsoever, direct or indirect, caused to the user or to a third party, consecutive in particular to a malfunction, a failure, a loss of profit, a loss of data, loss of profit, loss of operation, loss of software, deterioration or loss of material by the user or a third party. The seller does not cover compensation for direct and indirect, material or immaterial damage that may arise from the damage described above in full. The seller does not bear the costs of recovery, reproduction or repair of such losses or deterioration. The seller cannot be held responsible for any input errors by the customer during the order and resulting in errors or delays in delivery.
9. Retention of title clause :
The goods remain the property of KOLIBRI SOCKS until full payment of their price. p >
10. Force majeure :
In the event of force majeure as defined by the case law of French courts, making it impossible for either of them to execute parties of its obligations, the respective obligations of the parties will first of all be suspended for the duration of its existence, with the exclusion however of the obligations stipulated in article 12 "Intellectual Property". If this suspension should last more than 30 days, the contract may be automatically terminated on the initiative of one or other of the parties by sending a letter sent by registered post with acknowledgment of receipt. KOLIBRI SOCKS and the other party will no longer be bound by their obligations, with the exception of those resulting from article 14 "Intellectual property" without any compensation whatsoever, being due from either party or 'other. Each party cannot be held responsible for any breach of its obligations resulting from a case of force majeure or fortuitous event within the meaning of article 1148 of the Civil Code and the case law of the Court of Cassation. The parties already recognize as a case of force majeure or fortuitous events, cases of total or partial strikes external to the service provider, the ban on exports, the modification of the regulations applicable to the provision of service, the blocking of transportation, fire, lightning, and flooding. "
11. Intellectual property :
All elements of the site www.kolibrisocks.fr are and remain the intellectual property and Exclusive to KOLIBRI SOCKS No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the www.kolibrisocks.fr site, whether software, visual or audio. hypertext is strictly prohibited without the express written agreement of KOLIBRI SOCKS.KOLIBRI SOCKS can not be held liable in the event that the content of the sites to which a reference is offered with hypertext links does not comply with the legal and regulatory provisions in force.
12. Archiving - Proof :
The computerized registers, kept under reasonable security conditions, will be considered as proof of communications, orders and payments made between the parties. The filing of purchase orders, order confirmations and invoices is carried out on a reliable and durable support so as to correspond to a faithful and durable copy in accordance with article 1348 of the civil code. The seller's computerized registers will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
13. Settlement of disputes :
These online conditions of sale are subject to French law and more particularly to the regulation of distance selling (articles L. 121-16 to L. 121-20 of the Consumer Code), directive 97/7 EC of May 20, 1997 relating to consumer protection in distance selling, and the law of August 1, 2000. For the solution of all disputes concerning the contract of sale, the parties have the right to recover from it, by mutual agreement to arbitration. Any dispute not settled amicably or by arbitration will be decided by the court on which the head office of the company depends according to these general conditions of sale and according to the laws in force in this place. In the event of a dispute, the buyer will contact KOLIBRI SOCKS. Jurisdiction is assigned to the competent courts on which the head office of the company depends, notwithstanding plurality of defendants or call in guarantee.
14. For any information :
You can send an e-mail to firstname.lastname@example.org span>
15. Social networks and Internet presence :
The company KOLIBRI SOCKS is present on certain social networks such as Twitter, Facebook, Pinterest, Instagram, Youtube in order to increase its notoriety with its customers and prospects as well as to publicize the news of the company.
On the other hand, society will stick to strict neutrality regarding political or societal matters. The company will not answer any questions or questions on these subjects.