Privacy policy

1. WHAT IS THE PURPOSE AND SCOPE OF OUR PERSONAL DATA PROTECTION POLICY ?

1.1 KOLIBRI SOCKS wishes to remind you of its commitment to respect the trust you place in it and to apply the regulations in force in France and in the European Union as regards the protection of personal data, namely the law known as "Data processing and Liberties" as well as the Regulation (EU) n ° 2016/679 General on Data Protection (GDPR).

This Personal Data Protection Policy informs you about the conditions under which KOLIBRI SOCKS, in its capacity as data controller, collects and uses your personal data staff. This completes the information brought to your attention when you communicate your data to us by completing a collection form for example.

1.2 This Policy applies to data collected in stores, by mail or by phone when you contact our Customer Relations department, as well as when you use our website or mobile application. These are rules relating to the personal data of all our customers and prospects, regardless of the data collection channel. It is accessible to all and permanently from www.kolibrisocks.fr. We invite you to read it carefully and to refer to it regularly. This Data Protection Policy is independent of any other document that may apply within the contractual relationship between KOLIBRI SOCKS and its customers and prospects, in particular its General Terms and Conditions or its Cookies Policy.

2. WHO IS RESPONSIBLE FOR DATA PROCESSING ?

KOLIBRI SOCKS, Société par Actions Simplifiée à Associé Unique with a capital of 3,000 euros, registered with the RCS of Paris under the number 851598656, whose head office is located at 4 Square Alice 75014 Paris, France.

3. WHAT ARE THE PROCESSED DATA WE COLLECT ?

The data collected by KOLIBRI SOCKS is technical and not technical :

< td>Financial data
Non-technical data Data relating to your identity Title, surname, first name, address, date of birth, etc.
Contact details Delivery and billing address, telephone number, email address …
Business data Customer number, history of purchases, information relating to your customer account and your loyalty account, opinions on our products, customer segment, etc.
< span>Personal preference data Wish list, marketing preferences…
Informations linked to means of payment…
Data relating to a response to a job offer Desired duration of the contract, availability, salary claims, CV…

These data depend on your interactions with KOLIBRI SOCKS: participation in our loyalty program, creation of a customer account on our website, online ordering, subscription to the Newsletter, contact with the Customer Relations department ... and your use of our services, our website and our mobile application.

The mandatory nature, represented by an asterisk, or optional, of the communication of your data is indicated to you on each collection form.

Failure to provide information marked as mandatory will prevent us from executing your request. For example, your delivery address is required to deliver your order to you.

.4 HOW AND WHEN DO WE COLLECT YOUR DATA ?

Personal data, according to article 5 of the GDPR, is :

- Collected for specific, explicit and legitimate purposes, and does not are further processed in a manner incompatible with these purposes : purpose limitation ;

- Adequate, relevant and limited to what is necessary with regard to the purposes for which they are processed : data minimisation.

We collect the personal data that you provide to us, for example :

  • on our website :
  • Within the "Create an account" section
  • Within the "Newsletter subscription" section
  • Within the "I participate in the loyalty program" section
  • Within the contact form
  • At the time of your order, requiring an account creation beforehand, to be able to including ensuring delivery.

    5. WHY DO WE PROCESS YOUR DATA ?

    For each treatment, we collect and use only the data relevant and necessary for the objective pursued.

    KOLIBRI SOCKS processes your personal data for, in particular, the following purposes :

    - Register and fulfill your orders ;

    - Provide you with the services to which you subscribe ;

    - Process your requests and complaints ;

    - Provide after-sales service ;

    - Collect unpaid debts ;

    - Manage and improve customer relations ;

    - Improve your experience when using our website

    - Manage your participation in the loyalty program

    - Manage, track and process your e-reservations ;

    - Implement commercial prospecting operations and offer you offers tailored to your needs ;

    - Manage your subscription to the Newsletter for sending electronic sales communications (emails and / or SMS) relating thereto ;

    - Answer your questions within the framework of the contact form ;

    - Carry out statistical analyzes, and satisfaction surveys,

    Your data is also used to allow us to comply with our legal or regulatory obligations.

    6. ON WHAT LEGAL BASES ?

    According to article 6 of the GDPR, the processing purposes presented above are based on the following legality conditions :

    - For customers: pre-contractual or contractual performance ;

    - For prospects: legitimate interest and, when required by law, consent.

    - For candidates : legitimate interest.

    7. TO WHOM ARE YOUR DATA INTENDED ?

    The recipients of personal data are, for the purposes set out above :

    Internal recipients Duly authorized staff of the departments :
    - Commercial
    - Communication
    - Marketing
    - IT
    - Human Resources
    External recipients The qualified staff of :
    - Providers
    - Subcontractors

    Data may also be transmitted to the competent authorities, at their request, or in order to comply with other legal obligations.

    8. THE RETENTION PERIOD

    The retention period for your personal data depends on the purpose for which it is used.

    PURPOSE RETENTION PERIOD
    Prospecting a customer : 3 years from the last interaction with the brand : from purchase, modification of his personal data, his last shopping cart even without final validation, click on a link in an email sent by KOLIBRI SOCKS.
    Prospecting of a non-client person : 3 years from the collection or the last contact from the prospect: the modification of their personal data, their last shopping basket even without final validation, click on a link contained in an email sent by KOLIBRI SOCKS.
    Processing of applications (CV and others) : CV retention for 2 years after s the last contact with the candidate.

    These may also be kept or archived, in accordance with the legal provisions in force (eg invoices: 10 years).

    .9. WHAT ARE YOUR RIGHTS AND HOW TO EXERCISE IT ?

    You have the right to access, rectification, to erasure of data concerning you, as well as the right to request the portability of the data that you have provided to KOLIBRI SOCKS.

    You also have the right to object at any time and without reason to the processing of your data as defined above.

    You also have the right to oppose for legitimate reasons to any other processing carried out concerning your data, or to request the limitation of these processing.

    You can exercise your rights by sending a request specifying your last name, first name, address and attaching a double-sided copy of your identity document :

    - By mail : KOLIBRI SOCKS Customer Relations Service, 4 Square Alice 75014 Paris, France

    Or

    - By email to the following address : contact@k olibrisocks.fr

    10. WILL YOU RECEIVE COMMERCIAL OFFERS ?

    With due respect for the choices you have made, we may be required to use your contact details to send you commercial requests, in particular by post, e-mail or SMS :

    Offers by post :

    We can send you offers for our products and services by post. You can also receive offers by post from partner companies.

    If you do not wish to do so, simply notify us by contacting our Customer Relations Department.

    Offers by e-mail or by SMS :

    You can receive offers by e-mail or by SMS for our products and services, as well as offers for the products and services of partner companies,

    subject to your consent which you can withdraw at any time.

    You remain free to object to receiving these offers at any time.

    - For our offers by email :

    by clicking on the link to unsubscribe in each email or by contacting our Customer Relations Department.

    - For our offers by SMS :

    by replying "STOP SMS" to the number appearing in each SMS or by contacting our Customer Relations Department.

    11. ARE YOUR DATA PROCESSED OUTSIDE THE EU ?

    We may have to transfer your data to a country outside the European Union. In this case, we ensure that the processing implemented respects a level of protection of personal data corresponding to that required by the regulations.

    12. CIRCULARIZATION OF SUBCONTRACTORS

    KOLIBRI SOCKS informs its customers and prospects that a circularization of its main subcontractors has been made.

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    . 13. HOW DO WE ENSURE THE SECURITY OF YOUR DATA ?

    KOLIBRI SOCKS takes all technical and organisational measures necessary to ensure the security and confidentiality of your personal data, and this in compliance with the legal and regulatory provisions in force.

    14. DATA PROTECTION REFERENT

    KOLIBRI SOCKS has appointed a Data Protection Referent whose mission is to ensure compliance with the applicable regulations and the rules described in this Politics.

    15 . RIGHT TO SUBMIT A CLAIM TO THE CNIL

    KOLIBRI SOCKS undertakes to make every effort to respect your rights with regard to your personal data.

    If, however, you consider that these rights have not been respected, you have the possibility of lodging a complaint with the National Commission for Information Technology and Liberties (CNIL), the supervisory authority whose the mission is to ensure compliance in France with the Regulations applicable to the processing of personal data : www.cnil.fr.

    16. HOW DO WE REMAIN INFORMED OF CHANGES TO OUR DATA PROTECTION POLICY ?

    We undertake to update this Policy, as necessary, as it becomes available on our website, accessible to everyone.